These Terms & Conditions (“Terms”) govern your use of the website and professional services of ASCEND Mechanical Group (“we,” “us,” or “our”). By accessing our website, submitting a service or quote request, utilizing our diagnostic tools, or communicating with our team, you agree to these Terms.
Services & Estimates
We provide the residential and commercial HVAC services, mechanical contracting, and preventive maintenance described on our website. Any quote, estimate, or preliminary repair cost provided via our website or phone dispatch is based on the initial information you share and is not a binding contract until confirmed in writing through an authorized work order or executed proposal.
On-Site Scope Verification: Final pricing may change based on on-site inspection, equipment accessibility, existing ductwork or electrical infrastructure, and verified scope of work.
SMS / Text Messaging Terms
By submitting your phone number through our service request forms or otherwise communicating with us, you agree to receive phone calls and SMS text messages from ASCEND Mechanical Group regarding your inquiry, quotes, dispatch arrival notifications, scheduling, appointment reminders, and service status updates.
Frequency & Rates: Message frequency varies based on your active service requests. Message and data rates may apply depending on your mobile carrier.
Opt-Out & Support: Reply STOP to unsubscribe at any time, or reply HELP for immediate assistance. Carriers are not liable for delayed or undelivered messages. Consent to receive operational text messages is not a condition of purchase.
Strict Privacy Guarantee: Mobile opt-in data and SMS consent are never sold, rented, or shared with third parties for marketing or promotional purposes.
Your Responsibilities
You agree to provide accurate, complete information when requesting quotes or service, and to use our website and diagnostic tools lawfully. You are responsible for ensuring that any residential residence or commercial facility where HVAC service, inspection, or installation is requested is a property you own or are legally authorized to make contracting and access decisions for.
HVAC & Diagnostic Safety Disclaimer
The information, diagnostic guides, and troubleshooting suggestions provided on this website are intended solely for safe, basic homeowner checks (such as verifying thermostat settings, inspecting return filters, and checking main breaker positions).
Intellectual Property
All content on this website, including text, graphics, logos, emblems, photography, design elements, and interactive diagnostic software, is the property of ASCEND Mechanical Group or its licensors and is protected by United States and international copyright, trademark, and intellectual property laws. Content may not be copied, reproduced, distributed, or reused without our prior written permission.
Disclaimers & Limitation of Liability
Our website and its content are provided “as is” without warranties of any kind, either express or implied. To the fullest extent permitted by Texas and federal law, ASCEND Mechanical Group is not liable for any indirect, incidental, special, or consequential damages arising from your use of our website, diagnostic recommendations, or delays caused by severe weather or supply chain disruptions.
Governing Law & Regulatory Compliance
These Terms are governed by and construed in accordance with the laws of the State of Texas, without regard to conflict-of-law principles. Any legal disputes arising under these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Tarrant County, Texas.
Changes to These Terms
We may update these Terms from time to time. Continued use of our website or services after changes are posted constitutes your acceptance of the revised Terms, with the “Last updated” date revised accordingly.
Contact Us
If you have questions about these Terms & Conditions or our service policies, contact our main office: